• The ShoreTel recording solution can record any calls that come through your phone system on your PRI/SIP/Analog lines to any direct number/Workgroup/Hunt Group/ECC with only the purchase of licensing and the appropriate server infrastructure. Contact your ATI sales rep, or fill out the form to the right to learn more.
• To create the following Connect CC (ShoreTel ECC) Real Time Charts, click the pencil while on the Dashboard Page you want to add the chart to begin creating your new chart. Note: If you do not have this option listed you will need to speak with an admin on your account to get access to create charts.
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• Once the ECC install has finished, login to check the system is working (ea/e1996) Then stop the ECC service on the new platform (ShoreTel Contact Center Service) The move the Critical Components folders from the ECC Backup folder you created earlier and overwrite the new folders that were just created by the fresh install
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• Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. - Implementing the ShoreTel IP-PBX Class (5 days) - Advanced System and Troubleshooting Class (4 days) - Implementing the Contact Center Class (3 days) - Advanced CC/ECC Report Training (1 day) All of these can be found on the ShoreTel Quote Management System (QMS) system. Aug 17, 2016 · ShoreTel ECC 9 Multiple Interaction Video - Duration: 2:24. Solar Disruptive 1,739 views. 2:24. Language: English Location: United States Restricted Mode: Off History Help Post: Turning on ShoreTel ECC Dial Lists (reading time ~7 mins) Post: Migrating ShoreTel ECC to New Platform with New IP Address (reading time ~9 mins) Video: How to Add ShoreTel Contact Center Agents (watching time 4:21) Video: How ECC Agents use Login/Logout/Release (watching time 6:21) ShoreTel ECC has a concept entitled SHIFTS. Shifts have day types: Weekday, Weekend and Holiday. You go to System Parameters in the Contact Center Director, then Schedules and the create a Shift. Name the Shift something useful, specific the day type and the time the shift action should occur. You then apply it to the IRN you want to alter ...
• With the merger of Mitel and ShoreTel, there are a lot of questions around Mitel Connect. When we talk Mitel Connect, we’re usually referring to the Mitel Connect Client for Mobile Devices but the engine that facilitates the UCC functionality of Mitel Connect is the back-end server component.
https://cc.shoretel.com.au/ccd Note: Make sure to enter correct Username, based on the Username you enter, the system will redirect to the correct Contact Center instance. Next Steps

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• Restructuring costs of $8.4m (£5.37m) have driven Mitel to a $1.2m GAAP net loss during the second quarter of its fiscal 2012, which closed on 31 October.
• ECC agents must be configured to receive only calls from ECC. Shoretel Enterprise Contact Center. ShoreTel Contact Center 8 Administrator Guide. 43. Identifying Agents and Supervisors. Creating Agent Accounts. A supervisor can be responsible for the management of one or more agent groups.
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• https://cc.shoretel.com.au/ccd Note: Make sure to enter correct Username, based on the Username you enter, the system will redirect to the correct Contact Center instance. Next Steps

• Jan 30, 2019 · • 3+ years managing on premise Shoretel VOIP system across a multi-site environment (experience with ECC preferred) • 3+ years managing, installing backup on-premise and cloud based solutions. Experience with Datto preferred • Strong communication and customer service skills • Strong Understanding and Knowledge of Windows System ...